Return/Exchange Policy

All sales are considered final and no refunds will be issued. Damaged or defective products may be exchanged in accordance with the terms stated below.

What do I do if my shipment arrives damaged?

In the unlikely event your order arrives damaged, you may exchange the damaged item for a product of equal or lesser value, subject to availability. You must contact us by email at the following address within 48 hours of your order being delivered: happyjoe@gethappyjoe.com. Please include your order number and images of the defective/damaged items to begin the exchange process. All exchanges are reviewed on a case by case basis and are provided at the discretion of Happy Joe, Inc.

 

US Shipping

All in stock orders ship the same day or next day from the time the order has been placed. You will receive a shipping confirmation email that includes your tracking number.  Orders will ship via USPS, UPS ground, or FedEx ground, with delivery in 3-7 business days.  Happy Joe, Inc. currently ships within the US only.  If you live outside the US and are interested in Happy Joe products, please send us an email at happyjoe@gethappyjoe.com.